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To remove malware yourself for free, scroll down and keep reading.
These free tools can help you clean up an infected machine. If you call a tech support professional, he/she will likely use some of these tools. But you can use them now for free and possibly fix the problem yourself.
Malware removal does involve some risk of losing data and if you cannot accept that risk, it would be advisable to make a complete image backup of your hard drive first which greatly increases the abily to recover your data if necessary.
Note: If your computer is already infected, you may need to use a second computer to download some of these tools.
TIP: Some malware will not run in Windows Safe Mode which makes it easier to remove the malware. You can access Windows Safe Mode by repeatedly pressing F8 while your computer is booting up.
Rkill can temporarily shut down the nasty malware processes that block your computer from running malware removal tools. That gives you time to install and then run some of the tools below to perform the removal.
Try NoMoreRansome.org to remove ransomware and other persistent malware.
F-Secure Online Scanner – The F-Secure Online Scanner can help get rid of viruses and spyware causing problems on your PC. After running Online Scanner, you should make sure that you have an up-to-date security solution keeping your computer free of problems in the future.
Microsoft Consumer Security Support Center – Click for a variety of free support options from Microsoft.
Malwarebytes Website – excellent removal tool.
Taskmgr.xls – This cool tool runs task manager in a spreadsheet. Sometimes malware blocks Windows Task Manager but does not prevent you from opening a spreadsheet. In that scenario, this spreadsheet tool will let you see and kill suspicious tasks from within a spreadsheet so that they stop blocking you from running removal tools like those listed above.
Norton Power Eraser (free) – Eliminates deeply embedded and difficult to remove crimeware that traditional virus scanning doesn’t always detect. Because the Norton Power Eraser uses aggressive methods to detect these threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully, and only after you have exhausted other options.
If the malware prevents you from installing or running the above tools or your computer will not boot up due to malware, then you need to create a rescue CD as described below.
NOTE: Since most newer PCs use the more secure UEFI start-up sequence, using a rescue disk may not be compatible.
Use a second computer to download and burn any of these rescue CDs. Then boot the infected machine using the rescue CD. You may need to try more than one product.
Panda Cloud Cleaner CD iso file – The link also explains how to burn an iso CD. Then you can boot from the CD and run a Panda scan. (Panda does not provide a text mode to use in the event their graphical mode does not work with your hardware.)
SARDU – For advanced users.
‘Hijack This’ diagnostic tool – Sometimes it is obvious that you have malware but removal tools aren’t removing it or aren’t even identifying that malware is present. Then you may need the report produced by the ‘Hijack This’ tool and additional tech support help. You can often get free help via email from your current antivirus software provider or from www.BleepingComputer.com or from Microsoft.